![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 48%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Based on the screenshot, this can sometimes occur due to a temporary issue with the Microsoft Academic Verification service. You can try the following:
- Retry the verification in an InPrivate/Incognito browser window.
- Clear your browser cache and cookies, then try again.
- Try a different browser or network and temporarily disable any VPN or proxy if you are using one.
- Confirm that you are using the same Microsoft account that received the college offer and that you are providing a valid school-issued email address.
I look forward to your update.
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