[moderator's note: PII removed]

Question

Is [moderator's note: PII removed] your number? I called it per screen on my desktop computer this morning, as I was 'hacked', they said. [moderator's note: PII removed] at [MOD removed PII] called me back, your supposed employee. Got me to Bank of America about 3200 charge to my bank account.

I called Bank of America and no such charge. I had gotten suspicious. . Now, can't get Mocrosoft Defender to come up on my iPhone. Do you show me OK?

[moderator's note: PII removed] [MOD removed PII]

Thank you.

[moved from Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365]

Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

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Hi Marvin W Rogers,

I understand why this would be alarming. From your description, the warning and phone call are likely part of a tech support scam. Microsoft would not display an unsolicited message asking you to call a phone number, transfer you to a bank or claim that your bank account had been charged.

Do not contact that number again or share passwords, verification codes, banking details or remote access. If someone accessed your computer, disconnect it from the internet, remove any remote-access software, run a full security scan and change your passwords from a trusted device. Continue working directly with your bank through its official contact channels.

If Microsoft Defender will not open on your iPhone, restart the phone and reinstall the app from the App Store. If the issue continues, contact https://support.microsoft.com/contactus.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas. Thank you so much for your understanding.   

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