case [moderator's note: PII removed]

Question

I am trying to get back online with Hardik. He was fixing a bluetooth speaker problem

Answer 1

Note: For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

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Hi Brian Adachi,

I understand you’d like to reconnect with the technician who was previously helping you with the Bluetooth speaker issue.

Please contact Microsoft Support again and provide the new support agent with your existing case number. While you may not always be connected with the same technician, sharing the case number will help the new agent review the previous case history, avoid repeating information unnecessarily and continue assisting you from where the earlier session ended.

Please note that this is a user-to-user support forum, so moderators and community contributors cannot directly reconnect you with a specific support agent or access the details of your support case. Thank you so much for your understanding.   

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Answer 2

How do I contact the tech who was working on my problem?