Adding email account

Question

Hi please help two days I can’t access my emails and it won’t let me add the email account on the app.So when the code is generated I can’t add it

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Moved to Microsoft Security | Microsoft Authenticator

Answer 1

Hi Franchesca Rodger

I’m sorry to hear that you have been unable to access your email or add the account to the app for the past two days.

To help us identify the correct solution, could you please confirm:

• Which app and device you are using, for example Outlook on iPhone, Android, Windows, or Mac.
• The type of email account you are trying to add, for example Outlook.com, Hotmail, Gmail, iCloud, or a work or school account.
• What happens after you enter the verification code, including the exact error message shown.

In the meantime, please request a new verification code and use only the most recent code. Avoid requesting several codes repeatedly, and check that your device’s date and time are set automatically. If available, select Sign in another way and try Microsoft Authenticator, SMS, or another registered verification method.

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