No verification code in Authenticator Application

Question

I cannot get my authentication code. Every time I try to add my account it asks me to Verify the Authenticator app code but I never got it.

Please help me

Answer 1

If the sign-in prompt says "Enter the code displayed in the Microsoft Authenticator app", the code is not sent as a message. It is shown inside the Authenticator app for the account entry and refreshes about every 30 seconds.

Try this:

1. Open Microsoft Authenticator.
2. Look for the account that is being used to sign in.
3. Select that account entry and check whether a 6-digit code is displayed.
4. Enter that code on the sign-in screen.

If no account appears in Authenticator, or the app was reinstalled or moved to a new phone, the app may no longer have the MFA registration. In that case:

1. On the sign-in screen, choose Try another verification method or I don't have any of these if that option is available.
2. If another method works, sign in and update the security info:
   • For a Microsoft account, go to the Security basics page, select Update info, then choose a working method or I don't have any of these to replace the security info.
   • If access to all security info is lost, select I don't have any of these during sign-in and follow the prompts to replace it. After replacement, there is a 30-day wait before sign-in is allowed.
3. If the account is a work or school account and no alternate method is available, an administrator may need to reset MFA or require re-registration.

Also check these common causes when codes are not available:

• Avoid repeated code requests, because that can trigger a temporary block.
• If using SMS or email as an alternative, check junk mail and confirm the phone or email is correct.
• If blocked, try another network and wait up to 24 hours; in some cases, waiting longer, up to 1 week, is recommended.

If sign-in still cannot be completed, use the sign-in helper. Support agents cannot send verification codes or change account details for account protection.

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References:

• Troubleshoot Microsoft verification code issues
• I cannot login to my Azure account - Microsoft Q&A
• Authenticator App Does Not Receive Verification Codes - Microsoft Q&A