facebook usage

Question

Facebook is extremely sluggish. it is very slow. messenger also. Whatever I do after signing in, it is SLOW................What can I do?

Answer 1

Hi Mimi Hamilton,

I understand how frustrating it can be when Facebook and Messenger become very slow, especially after you sign in.

To help narrow this down, could you please confirm:

• Does the same slowdown happen on other websites in Microsoft Edge?
• Do Facebook and Messenger work normally in an InPrivate window or another browser?
• Are you using Messenger through the Facebook website or the separate Messenger app?

In the meantime, please try the following:

• Update Microsoft Edge: Open Settings and more (...) > Settings > About Microsoft Edge, install any available update, and restart Edge.
• Test in an InPrivate window: Press Ctrl + Shift + N, sign in to Facebook, and check whether the issue still occurs. If it works normally there, an extension or stored website data may be involved.
• Temporarily disable extensions: Enter edge://extensions in the address bar, turn off the extensions temporarily, and test Facebook again.
• Clear the cached data for Facebook: Open Settings and more (...) > History > Delete browsing data, select Cached images and files, and clear the data. Please note that clearing cookies may sign you out of websites.

It would also help to test Facebook on another browser or network. If the slowdown occurs everywhere, the issue may be related to the connection or Facebook itself rather than Microsoft Edge.

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.   

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