Microsoft authenticator login verification

Question

I am trying to login to my account on microsoft authenticatior but its saying i need to use the app to confirm the number but i cant login to confirm it. I tried logging into my school account on my computer which requires a verification so i went on my phone to verify but it says i need to login on my phone. But i cant login on my phone because it says i need a verification but i cant get verification because im not logged in. And i can’t login unless im verified

Answer 1

Hi Tyler,

I hope you're doing well.

Sorry to hear you're having trouble signing in to your Microsoft account.

Just to clarify, have you ever set up Microsoft Authenticator for this university account before, or is this your first time signing in?

If your school requires Microsoft Authenticator for MFA, the sign-in process may not offer other verification methods unless they've been configured by the school's IT team. That could be why you're only seeing the Authenticator prompt.

If needed, here's Microsoft's guide for setting up the app:

How to add your accounts to Microsoft Authenticator | Microsoft Support

If you have already set up Multi-Factor Authentication (MFA), it sounds like your MFA registration may need to be reset. Because you're using a work or school account, the MFA settings are managed by your school's IT administrator. Unfortunately, this isn't something that can be reset from the user side.

I'd recommend reaching out to your school's IT administrator and explaining that you're unable to sign in because you're stuck between Microsoft Teams and the Microsoft Authenticator app and are no longer receiving authentication prompts or codes.

You can specifically ask whether they can:

• Reset your MFA settings
• Require MFA re-registration
• Remove your existing Authenticator registration so you can set it up again

You may also want to share the following Microsoft article with them: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | …

If you are unsure who your IT administrator is, you can refer to this official Microsoft guide for assistance: How do I find my Microsoft 365 admin? - Microsoft Support   

Once your IT administrator resets your MFA registration, you should be able to sign in again and go through the Microsoft Authenticator setup process from the beginning, including scanning a new QR code on your device.

I hope this points you in the right direction. If you receive any updates from your IT team or run into any issues along the way, feel free to reply back with more details and I'll be happy to help further.

Best regards.

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