Windows Magnifier BUG (After 20h2)

Question

Hello,

Hope this is posted in the right location. Ever since the deployment of Windows branch release 20h2 - Windows Magnifier has not been working properly. We have individuals in our org who use it in Docked Mode [Ctrl+Alt+D] (With Dual screen setup).

Since 20h2 - when on the primary screen - it flickers / black repeatedly, when moving the mouse around. Very hard on the eyes/head.

• Have found if you change the screen primary that the issue follows.
• This is NOT a driver issue.
• If you enabled Invert colors - issue goes away (However you are stuck with looking and bright colors that is not the desired state).

Requesting if others can please attempt this, we have been able to re-produce on several different makes / models of end points systems.
If this truly is an unidentified bug with the release, would ask for help in getting this to the right group / team to sort.

Thanks in advance,
Mark K~

Answer 1

Thank you for sharing this issue.
I advise you to open start and search for feedback and open the Feedback Hub app and file a bug report and share details to reproduce the problem. The Feedback Hub app is the best way to share bugs and suggestions and Windows team will be able to investigate it.

Answer 2

@Reza-Ameri - If ones org did not permit users to use this feature due to their current privacy settings how can one go about reporting this?
We are using Dell 54xx systems, 5420 and have updated display drivers installed after 20h2 and continue to receive this bug / issue with the black flickering screen in docked mode.

Mark K~

Answer 3

Hello MarkKelly - was this issue resolved? We see the same issue. This is causing frustration for individuals with disability in need of magnification.
Thanks

Answer 4

Hello, I do not know if this is the right forum, but PLEASE hear me out.

Microsoft Magnifier is NOT WORKING on my pc. It will simply not open the magnifier app. It even freezes the settings menu, when trying to open magnifier through there. sometimes it opens 10 min after the freeze period. its useless. Problem started this morning, and ive tried everything i know to fix this. I ended up doing a complete reset of pc, via windows 11 reset function. All my files are now gone, but thats okay. Problem is magnifier not working. Its a bug or virus? I dont know. I'm completely helpless without magnifier, and its very frustrating.

While im here and letting my frustrations go, ill point out that magnifier in windows 7 was way better than 10 and 11. In win 7 it automaticly turned of and on when you entered and exited full screen mode, on a video. since windows 10 im forced to close and re-open magnifier, maybe a 100 times a day.

Anyway, hope that someone can help, thank you.

Answer 5

I have the same problem with magnifier like MarkKelly-9249. I use Windows 10, 20h2 version and the magnifer in Docked Mode doeasn't work properly - the screen is blinking, what makes this programm useless. After turn on "invert colors" option the problem disappears but I don't want work with invert colors.