App installation problem

Question

I can't install any app from Microsoft store. When i am going to install any app, first of all loading for install then there was shown this sms- " there was a problem happening in our end".

Answer 1

Welcome Pratik Mondal,

I understand how frustrating it can be when you are unable to install any apps from the Microsoft Store and receive the message "There was a problem happening on our end." 

Before suggesting further troubleshooting, could you please provide a bit more information:    

• Are you signed in to the Microsoft Store with a Microsoft account or a local account? 
• Does this happen with all apps or only specific apps? 

Besides the earlier recommendations, you may find these additional options helpful:    

Option 1: Run the Windows Store Apps troubleshooter.  

• Open Settings > System > Troubleshoot > Other troubleshooters 
• Run Windows Store Apps 

Option 2: Reset the Microsoft Store cache.  

• Press Windows + R 
• Type wsreset.exe 
• Press Enter 
• Wait for the Store to reopen automatically 

Option 3: Repair and reset Microsoft Store.  

• Open Settings > Apps > Installed apps 
• Select Microsoft Store > Advanced options 
• Click Repair 
• If the issue persists, click Reset 

Option 4: Re-register Microsoft Store.  

• Open Windows Terminal (Admin) 
• Run: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"} 

I hope this helps. Please let me know the results of the above tests, and I will do my best to assist further. 

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Answer 2

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

What is the version and "OS Build" of your Windows?

• Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

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Looking forward to your reply.