Junk e-mail I block

Question

I have at least 100 e-mails that go to junk and some needs to go to my inbox, but all are going to junk. On the junk ones if it allows me to. I go to the website and unsubscribe, which I never signed up for it in the first place. I Unsubscribe and I still get the emails in my junk e-mail. Please help grey my inbox e-mails and how to keep junk e-mails out of my acct

Answer 1

@Pam Joseph said

how to keep junk e-mails out of my acct

You do not have any real control over mail delivered directly to your Junk folder. This is a long standing complaint from numerous users, myself included.

All I can suggest is that you look at the Answer by "Hornblower409 Apr 23, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5867493/how-to-solve-receiving-a-huge-number-of-spam-email

That Answer has instructions for how to vote for some Feature Request that would give users more control over their Junk folder and some suggestions for MANUAL processes you can use to pick out and Delete any "known" Spam from the Junk folder so you don't have so much to sift thru looking for legitimate emails.

Answer 2

Hi Pam Joseph,

I understand that legitimate messages are being sent to Junk Email while unwanted messages continue arriving. Please note that this is a user-to-user forum, so contributors cannot access your mailbox or change its filtering.

The Q&A Assist guidance about reviewing Safe Senders and blocked senders is generally correct. Have you had a chance to try those applicable steps?

I would also like to add the following:

1. For a legitimate message in Junk Email, select the message and choose Report > Not junk. This moves it to the Inbox and helps improve future filtering. Mail goes to the Junk folder by mistake
2. For unexpected or suspicious messages, avoid selecting links within the email, including Unsubscribe. Instead, select Report > Report phishing or Report junk. Then delete the message. Phishing and suspicious behavior in Outlook
3. If legitimate messages continue going to Junk after being marked as not junk, check whether any Inbox rules are moving them by opening Settings > Mail > Rules.

If the issue continues after trying these steps, contact Outlook.com support:

1. Go to Outlook.com and sign in.  
2. Select the Help icon, the question mark, in the upper-right corner. 
3. In the Help pane that opens, search for "email management", then press Enter.   
4. Scroll down the page until you see "Still need help?", click Yes.   
5. Choose "Chat with a support agent in your web browser."  
6. Review the issue description and confirm an email address you can access. 
7. Click Confirm to create the service request. The screen will indicate that your request has been submitted and the system is connecting you to Outlook.com live chat support, which may take a moment to load.  

I hope this helps Outlook distinguish legitimate messages from unwanted mail more reliably.

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Answer 3

Use these Outlook web settings to separate wanted mail from junk and reduce unwanted messages:

1. Check Junk Email settings
   • Open Settings > Mail > Junk email.
   • Under Safe senders and domains, add people or domains that should go to the Inbox.
   • Under Blocked senders and domains, remove any trusted sender that was added by mistake.
   • Select Save.
2. Turn on junk filtering instead of allowing everything
   • In Outlook on the web, go to Settings > Mail.
   • Under Options, select Block or allow.
   • Make sure Automatically filter junk email is selected.
   • Do not select Don’t move email to my Junk Email folder unless the goal is to stop junk filtering entirely.
3. Trust contacts
   • In Settings > Mail > Block or allow, enable Trust email from my contacts if the wanted messages are from people saved in Contacts.
4. Review blocked entries carefully
   • In Blocked senders, messages from those addresses or domains go directly to Junk Email.
   • If all mail seems to go to junk, remove any broad domain entries that may be catching wanted mail.
5. Use subscription management for mailing lists
   • In Outlook.com, go to Settings > Mail > Subscriptions.
   • For unwanted newsletters or promotional mail, select Unsubscribe.
   • If needed, use the three dots next to the sender and choose Block.
   • If unsubscribe is not available, the message may already be filtered to junk, may already be blocked, or may not be recognized as coming from the same sender.
6. If a sender should never go to Junk
   • Add that sender or domain to Safe senders and domains.
   • Messages from addresses or domains on the safe senders list won’t get moved to the Junk Email folder.
7. Empty old junk mail
   • Open the Junk Email folder and select Delete all if cleanup is needed.

Important behavior:

• Blocking a sender moves future messages to Junk Email.
• Junk email is automatically deleted after a retention period, depending on the Outlook experience described in the documentation.
• Unsubscribing does not guarantee all future unwanted mail will stop, especially if messages come from changing senders or domains.

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• Block or unblock senders in Outlook