Cannot login

Question

I sign into 360 by unlocking it and all I get is a blank white screen, with the words 'Get Codes' on the bottom. If I tap on that, it gives me the set of numbers but there's no page to sign into. Help.

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Moved to Microsoft Security | Microsoft Authenticator

Answer 1

Hi Larry

I understand how confusing it is to unlock Microsoft Authenticator and see only a blank screen with Get Codes.

The Get Codes option only displays verification codes. The actual sign-in page should be opened separately in the Microsoft app, website, or service you are trying to access. Please try the following:

• Update Microsoft Authenticator from the App Store or Google Play Store.
• Restart your phone, then switch between Wi-Fi and mobile data and make sure Airplane mode and any VPN are turned off.
• Confirm that your phone’s date and time are set automatically.
• Open the Microsoft website or app you want to access, enter your account details, and select Microsoft Authenticator when prompted. If it asks for a code, enter the current code shown under Get Codes.

Please let us know whether this is a personal Microsoft account or a work or school account, and whether you are using Android or iPhone, so we can provide the appropriate next steps.

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