error message in microsoft loop

Question

We're sorry, but something happened and you need to reload to continue. If you've made any changes, they might not have saved.

Answer 1

Dear @Pauline MacNamara,

Based on your description, you are facing the issue when using Microsoft Loop and getting the error "We're sorry, but something happened and you need to reload to continue. If you've made any changes, they might not have saved."

The issue is a generic Microsoft Loop error that typically indicates a temporary loading, synchronization, authentication, or browser-related issue.

To help isolate the cause, please verify the following:

1. Does the issue occur in the Loop web app or Loop desktop app?
2. Does it affect all Loop workspaces/pages or only a specific page?
3. Is the issue reproducible for other users?

In the meantime, here are some suggestions you can try:

1/Clear browser cache and cookies

• Clear cached images/files and cookies for the affected browser.
• Sign back in and test Loop.

2/Open Loop in an InPrivate/Incognito browser session

3/Test with a different browser if the issue occurs in Edge, test Chrome, or vice versa.

4/Sign out of Microsoft 365, close all browser windows then sign in again and verify whether the issue persists.

5/Verify network conditions: Check whether proxy, firewall, or SSL inspection solutions are blocking Microsoft 365 endpoints.

I hope information above can help you resolve the issue. If not, please provide more information as my previous questions so I can support you more effectively.

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