Microsoft Authenticator

Question

Microsoft Authenticator

Les Small 0

I cannot sign into my Authenticator app, I have entered a code sent via email but it will not send me a code by text and I am now stuck; I can log into my email, or approve sign in requests for programs in the app.

Please help!

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1 answer

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Answer 1

Julie Huynh 2,700 Independent Advisor

Dear @Les Small,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you're unable to sign in to the Microsoft Authenticator app. Although you can receive and enter the email verification code, you're not receiving the SMS verification code and are currently unable to complete the sign-in process. You can still access your email and approve sign-in requests within the app for other services.

To better understand the issue, could you please confirm the following:

Are you trying to sign in to the Microsoft Authenticator app itself, or to a Microsoft account that uses Authenticator for verification?
Is the phone number associated with your account still active and able to receive text messages from other services?
Are you using a personal Microsoft account or a work/school account? If you're signing in with a work or school account, you should contact your organization's IT administrator to review or reset your MFA methods if needed following the step-by-step instructions provided in the referenced article: Manage user authentication methods for Microsoft Entra multifactor authentication

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

Thank you for your time and patience.

If you have extra questions about this answer, please click "Comment".

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Les Small 0 Reputation points

2026-08-14T12:48:11.0366667+00:00
Please find my answers below: -

Are you trying to sign in to the Microsoft Authenticator app itself, or to a Microsoft account that uses Authenticator for verification? - both

Is the phone number associated with your account still active and able to receive text messages from other services? Yes - [Moderator note: Personally Identifiable Information removed]

Are you using a personal Microsoft account or a work/school account? If you're signing in with a work or school account, you should contact your organization's IT administrator to review or reset your MFA methods if needed following the step-by-step instructions provided in the referenced article: Manage user authentication methods for Microsoft Entra multifactor authentication (personel account)
Julie Huynh 2,700 Reputation points Independent Advisor

2026-08-14T14:11:13.1866667+00:00
Dear @Les Small,

Thank you for your additional information.

Since you're using a personal account, please kindly follow these steps to receive suitable support:

Visit this website: Contact - Microsoft Support

Type Contact in the search box.

Now click Get help, and Select Contact Support or Sign in to contact support below.

Go to the Products and services tab, and choose either Microsoft 365 and Office category.

On the Category tab, choose Manage account subscription.

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser.

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Thank you for your kindness and understanding!