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Question

Hi Team,

I have missed my exam today due to low network connectivity, can you please reschedule exam on Tuesday (18/08/2026)

Answer 1

This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

Answer 2

Exam appointments cannot be rescheduled here.

If the exam was missed due to connectivity issues, contact Pearson VUE support for assistance with exam issues and rescheduling. If the appointment was not rescheduled or canceled at least 24 hours before the exam, the exam fee or voucher is forfeited under the standard policy.

If a Pearson VUE case was created because of internet connectivity or equipment failure during the exam, a waiver of the retake waiting period can be requested through Training, Certification, and Program Support, and the Pearson VUE case number is required.

A self-service reschedule can be attempted from the Learn profile:

1. Sign in to the Learn profile.
2. Open Profile from the avatar menu.
3. Go to Credentials > Certifications.
4. Find the exam appointment and select Reschedule.
5. Complete the change on the exam delivery provider site.

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