Clipchamp Multiple Clips Importing Issues

Question

Hi Microsoft Support Team,

I am currently experiencing a serious issue while using Microsoft Clipchamp.

I am working on a video project that contains more than 10 video clips, with some individual clips being larger than 1 GB. When I try to import these clips into Clipchamp, the importing process takes an unexpectedly long time. In some cases, the import process gets stuck and does not proceed.

When this happens, I am forced to refresh the Clipchamp page. However, after refreshing, I have to start importing all of the clips again from the beginning. This is extremely frustrating and is causing significant delays to my work.

For a video project involving multiple large files, having to repeatedly re-import the same clips is very time-consuming and negatively affects the overall usability of Clipchamp.

I request that your technical team investigate this issue and provide a proper solution. In particular, Clipchamp should ideally retain the progress of files that have already been imported instead of requiring users to restart the entire import process after a page refresh or temporary interruption.

I would appreciate it if you could look into this issue as soon as possible and let me know if there is a recommended workaround or a permanent fix.

I am disappointed with this experience and hope Microsoft can address this issue promptly. Thank you for your assistance.

Best regards,

Sufiyan

Answer 1

Hi, Sufiyan Rakhange

This usually happens when Clipchamp must convert the video format in the background, especially HEVC/H.265 footage. A refresh cancels unfinished processing, and there is currently no documented option to resume a partially completed import.

Besides the solutions provided by the Q&A Assist, here are some suggestions you can try:

Check the clips’ video codec, not only the MP4 file extension. If they use HEVC/H.265, convert them to H.264 MP4. H.264 files generally import much faster, and this approach has resolved long import times for other users.

Update Clipchamp from the Microsoft Store, or update Edge/Chrome before trying again. Also install available Windows and graphics-driver updates.

Keep Clipchamp open in the foreground while the clips are processing. Close other applications and browser tabs, and avoid Incognito or InPrivate mode so the browser does not reduce the resources assigned to Clipchamp.

Test the opposite version. If the Windows app stalls, try the latest Edge browser, or try the Windows app if the browser version stalls.

If it still happens with H.264 clips, submit feedback from Clipchamp and include the codec, file sizes, and where the progress stops.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 2

Clipchamp does not have a stated input file size limit, but large files and large batches of files can cause loading and performance issues. This depends on factors such as total project size and length, available RAM, available disk space, and the computer’s CPU and graphics hardware.

For a project with more than 10 clips and some files larger than 1 GB, the supported workarounds are:

1. Check free disk space on the internal drive Clipchamp needs enough free internal storage for temporary project files and for processing/exporting. The available free space should be more than the size of the media files used in the project.
2. Import in smaller batches instead of all clips at once When importing a large collection of media files, add a smaller set first, then import the remaining assets in a second operation. This is specifically recommended for large combined imports.
3. Compress large source videos before importing If larger media files cause loading or performance issues, compress the source videos before adding them to Clipchamp. For 4K clips, converting them to 1080p first can help reduce processing time.
4. Check whether a specific source file is causing the stall A corrupted or faulty media file can block loading or cause export failures at the same point. If one file appears to be the trigger, convert that file and try the converted version.
5. Rule out browser extension interference Privacy or ad-blocking extensions can interfere with Clipchamp functionality. Whitelist the correct Clipchamp address in the extension settings, or disable the extension, then restart the browser and reload Clipchamp.
   • Personal Clipchamp: https://app.clipchamp.com/
   • Work or school Clipchamp: whitelist the organization’s SharePoint or OneDrive URL
6. Clear cached browser files if projects or assets stop loading If Clipchamp stops loading correctly, sign out, clear the browser cache for All time with Cached images and files selected, restart the browser with chrome://restart or edge://restart, and reopen the project.
7. Keep the internet connection stable Clipchamp still requires an active and stable connection to function and save editing progress.

About retaining partial import progress after a refresh: the provided guidance does not describe a feature that preserves partially completed imports after the page is refreshed. The documented mitigation is to reduce import size, compress large files, and address browser/storage/file issues that can interrupt loading.

If these steps do not help, Clipchamp support can analyze a project that fails to export if input files are shared with the support team. Direct support-file sharing is available only for Clipchamp personal accounts; work or school accounts have different support options.

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References:

• Are there input file size limits on Clipchamp?
• Make sure Clipchamp works well for you
• What to do if your Clipchamp project or assets aren't loading
• Exporting from Clipchamp (Troubleshooting)