Microsoft Rewards

Question

I attempted to redeem rewards points for a $15 Amazon gift card. I received an order number but no email or actual gift card. My points were deducted but nothing shows up in my orders and I can't find the gift card anywhere. Order No. [Moderator Note: Personal Info Removed]. Help!

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

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Hi Pam King,

I understand how frustrating this must be when your points were deducted and you received an order number, but the Amazon gift card has not been delivered.

As a first step, I recommend reviewing the AI answer and following the suggested checks, particularly checking your Microsoft Rewards Order History for any redemption details or resend options.

If the gift card is still missing after that, please contact Microsoft Rewards Support at https://rewards.bing.com/support. When submitting your request, include the order number, the reward redeemed, the redemption date and any screenshots showing the points deduction. Microsoft Rewards Support can review your account and redemption records to investigate the issue.

Please note that this is a user-to-user support forum. As moderators and contributors, we do not have access to Microsoft Rewards accounts, redemption records, or backend systems. Only the Microsoft Rewards Support team can investigate redemption-related issues.

I hope this helps.

Kind regards.

Answer 2

1. Check the Microsoft Rewards Order history directly: go to your Rewards page, select Redeem > Order history, then look under Status for the reward. If the order appears there, select Resend to send the confirmation email again when that option is available.
2. Also check the confirmation email sent to the primary email address on the Microsoft account used for redemption, including the Junk/Spam folder.
3. If the order was cancelled, the most common documented causes are:
   • redeeming outside the region where the account was signed up
   • attempting redemption in multiple regions
   • using a VPN
   • using a VoIP phone number instead of a mobile or landline number
   • the reward being out of stock or unavailable
4. If the reward does not appear in Order history, or there is no code/email available, contact Microsoft Rewards Support using the support form. That team is the documented path for redemption issues and order investigation.
5. Avoid submitting multiple support tickets for the same issue, because community guidance indicates that repeated submissions can delay response handling.

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