Outlook web

Question

Outlook web

Riyan Haider 0

I work for dominos as system analyst level 2 this is PULSE their OS in took when i click on outlook web its just not opening

No issue with licence since its working in browser

i check the outlook.exe path in SQL its pefectly fine i match with other store

I check the inspact element nothing much i found

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Answer 1

Hi @Riyan Haider,

Thank you for posting your question in the Microsoft Q&A forum.

To better assist you, could you please provide additional details to help me better understand the issue?

1/ Are you seeing this error only on Outlook Web?

Have you tried signing in from other platforms like the Outlook desktop app or mobile app?

2/ If it's only happening on the web, could you please try:

Using an incognito/private browser window

Switching to a different browser (e.g., Edge, Chrome, Firefox)

3/ Could you share the full error message or a screenshot of what you're seeing? This will help us understand the exact issue.

If you're seeing an error like: UserHasNoMailboxAndNoLicenseAssignedError May I double confirm, have you checked with your Microsoft 365 Admin whether your account still has a valid license? To verify this:

Sign in to https://admin.microsoft.com with Admin credentials
Go to Users > Active Users
Click on your username
Choose Licenses and Apps
Expand Apps and make sure Exchange Online (Plan 1 or Plan 2) is selected

If your account already has a license:

Try unchecking it, then reapplying it

Wait a few minutes for the system to sync, then try signing in again

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If you don’t have admin privileges, kindly ask your organization’s IT admin to help check this for you.

You may also refer to: Getting a mailbox not found error in Outlook on the web

If the issue still persists, I recommend raising a support ticket via Office 365 Admin Center > Support > New Service Request This is the most efficient way to escalate such issues. You can refer to this article for guidance: Ways to contact support for business products The support engineers have deeper access and tools to investigate the root cause directly from the backend.

Thank you again for your time and understanding. I really appreciate your patience, and I'm here to help. Looking forward to your response.

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Riyan Haider 0 Reputation points

2026-08-24T13:21:09.8666667+00:00

Licence is there because its working in edge browser its just when i click on outlook(web) its not working last time i face the same iwas able to fix because edge profile was saved with difrrent account so i clear cache and delete the history delete profile in edge....it works this time it did not
Heimerdinger 290 Reputation points Independent Advisor

2026-08-25T14:20:38.7233333+00:00

Hi @Riyan Haider,

Thank you for your response.

To resolve this issue, Microsoft’s support team will need to be engaged. A technical support engineer can conduct a remote session to investigate the situation, verify backend configurations, and run any required synchronization tools. Since this case will likely involve collecting and analyzing logs, it is recommended to raise a support ticket to ensure a smoother and more efficient resolution process.

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.  

Thank you again for your time and understanding.