cannot redeem microsoft rewards

Michael Hammer 0 Reputation points
2026-08-24T13:01:28.2533333+00:00

I can't redeem my rewards points from my laptop it wants me to scan qr code to get app for my iphone but my phone is too old and won't support the app what can I do

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. paulr0511 49,380 Reputation points Independent Advisor
    2026-08-24T15:14:59.42+00:00

    Hello, good day and thanks for your question. Sorry to know about this and I understand that you are unable to make a redemption in Microsoft Rewards.

    In the event that you are unable to borrow a different device, you may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team and see if there will be something else or an exception that can be done on this particular situation.

    Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

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  2. AI answer

    2026-08-24T13:01:44.4566667+00:00

    If the redemption flow only offers Verify with the Bing app, there is no documented laptop-only alternative for that verification step.

    Available options:

    1. Try the supported QR verification flow from a browser:
      • Sign in at rewards.microsoft.com
      • Choose the reward
      • Select Verify with the Bing app
      • Scan the QR code on a supported mobile device
      • Enter the 6-digit verification code
      • Return to the redemption screen and complete redemption
    2. If QR verification is failing, try these troubleshooting steps:
      • Update the browser and operating system
      • Clear browser cache and cookies
      • Turn off any VPN, proxy, or third-party security software temporarily
      • Try a different browser, device, or network
    3. If the iPhone cannot run the Bing app, use a different supported mobile device for the verification step.
    4. If no supported mobile device is available, contact Microsoft Rewards Support. The documented guidance says to use the support form when the available verification methods do not work or the needed option is unavailable.

    Also make sure redemption is being attempted in the same region as the Microsoft account, and not through a VPN. Rewards redemption requires a mobile or landline number for phone verification; VoIP numbers are not permitted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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