If the PL-300 certificate is missing online, use this sequence:
- Verify that the certification was fully earned by passing the required exam.
- Sign in to the correct Microsoft Learn profile. Missing credentials are often caused by using a different login account than the one used to register for the exam.
- Try any other accounts that may have been used during registration, including a personal Microsoft account or a work or school account.
- Open the Certification Dashboard and check the Certificates section. From there, select View Certificates to see earned certificates and download them.
- If the credential still does not appear, contact Microsoft Credentials Support for help with missing credentials.
If the exam was taken through Certiport, exams and certifications earned through Certiport are not currently reflected in the Microsoft Learn profile and must be managed separately through the Certiport account.
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