OneDrive issues

Question

I have a problem with OneDrive, it currently does not allow me to enter the documents saved in OneDrive I get a connection error. I am looking for a way to generate the OneDrive support ticket but it does not come out, I have searched for more than 5 hours, I have found pages that do not load to contact support and/or generate the ticket. I ask for your support in reviewing this case.

Answer 1

Hi @Mia Layla,

I'm happy to help you move forward with this.

I noticed that your question was posted under the For Business category. To make sure I point you to the correct support path, may I first confirm whether you're using a Microsoft 365 work/school account provided by your organization, or a personal Microsoft account?

Once that is clear, I can provide more specific guidance on how to reach the appropriate support team for your account type.

In addition, could you please share a few more details about the issue?

• What is the exact connection error message you're receiving? If possible, please attach a screenshot with any personal information hidden.
• Does the error occur on OneDrive on the web, in File Explorer, or in both locations?
• Do you experience the same issue when accessing the account from another device, such as a phone, tablet, or different computer?

Since you mentioned a connection error, you may want to temporarily disable any VPN or proxy connection and test again. It may also be helpful to try a different network, such as a mobile hotspot, to determine whether the issue is network-related.

Also, if you are using a work or school account, please note that creating a Microsoft support ticket for Microsoft 365 services typically requires administrator privileges. If you are an end user, you may need to contact your organization's Microsoft 365 administrator or IT department so they can open a support request with Microsoft on your behalf.

Please feel free to leave a reply with the additional details above. The more information you can provide, the better I can understand your situation and help guide you toward the most appropriate solution.

Thank you for taking time.