Customer service

Question

Customer service

steve pallardy 0

Your lack of customer service is appalling. Your company is the worst I have ever dealt with.

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Answer 1

Chloe-V 11,780 Microsoft External Staff Moderator

Hi @steve pallardy

I’m sorry to hear about your experience. I understand how frustrating this must have been. Could you share what happened and which product or service you need assistance with so we can point you in the right direction?

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steve pallardy 0 Reputation points

2026-08-25T12:18:20.47+00:00

I have 4 spectrum e-mail accounts, and my gmail account. I recently purchased a new Dell PC, and I can access my Spectrum and gmail accounts through outlook. Recently the spectrum accounts are not working through outlook. Spectrum is of no help. I went online and looked for a solution. I went to Microsoft site. There is only online support. It was suggested to delete the spectrum accounts from outlook, and then re add them. I deleted the accounts, and was not able to re add install them.

When I put in my spectrum e-mail address to readd, it is not accepted. At this point, I needed help. I tried to find a phone number for Microsoft support. I could not find one online. When speaking to Spectrum tech support, they gave me an 800 number for Microsoft. I called it, and ultimately before talking with a real person, it told me to go online for support. I called the number back again, and it basically hangs up on me.
Bulldog 3,945 Reputation points

2026-08-25T14:31:16.61+00:00

Spectrum and Microsoft are separate companies, each with their own software. Neither company is under any obligation to ensure that their software works properly (or at all) with their competitor's software. That's why I get my GMail from Google and my Outlook mail from Microsoft. For the best experience, I recommend you get your Spectrum mail from Spectrum's own website.

I'll put it another way: Why should I make it easy and convenient for 'my' customers to use 'your' email software? And why should I share 'my' proprietary intellectual property with 'you' so that you can incorporate it into 'your' software?

It has been many years since it was possible for customers to call or chat with a Microsoft employee. Microsoft hires a limited number of outside contractors to handle calls and chats, but you won't find it easy to reach them.