This behavior usually happens when the Word document contains section breaks or uses restarted page numbering.
In that case, entering a range like 12-26 may not mean “physical pages 12 through 26” to Word. Word can require the range in page-and-section format instead.
Use this approach:
- In Word, open File > Print.
- Under Settings, choose Custom Print.
- If the document has sections, enter the range using the syntax:
-
p#s#-p#s#
- Example:
p12s2-p26s2
- To find the correct values, add Formatted Page Number and Section to the Word status bar, then use those numbers when printing.
Also check these points:
- Make sure the selected printer is the intended one and its status is Ready.
- In File > Print, verify page size, orientation, and layout.
- Make sure Print to PDF or Print to file is not selected unless that is intended.
- Try printing a different Word file or a test file with simple text. If the test file prints correctly, the original document may be damaged.
- If the problem affects Word but not other apps, repair Office:
- Start > Settings > Apps > Installed apps
- Select Microsoft 365 or Microsoft Office
- Choose Quick Repair
- If needed, run Online Repair
- If printing problems continue across apps, restart the Print Spooler service:
- Press Windows key + R
- Type
services.msc
- Locate Print Spooler
- Right-click it and select Restart
For preview, Word uses File > Print for both printing and print preview. The page preview is shown on the right side, and the arrows at the bottom let pages be reviewed before printing.
There is no timeline provided here for a product change to simplify page-range printing. The supported workaround is to use the page/section syntax when the document contains sections.