How do I fix this issue?

Question

Good morning , your websites have an abundance of information but i cant figure it out. Can you please give me a step by step answer. Please respond to [Moderator note: personal identifiable Information removed].

Thank you,

Your message to [Moderator note: personal identifiable Information removed] couldn't be delivered.Your message to [Moderator note: personal identifiable Information removed] couldn't be delivered.[Moderator note: personal identifiable Information removed] suspects your message is spam and rejected it.**[Moderator note: personal identifiable Information removed]**Office 365

Answer 1

Hi Buchanan,

Thank you for sharing the details of your situation.

Based on the delivery notification, your email was rejected because the recipient’s mail system suspected that the message was spam. This indicates that the rejection appears to have come from the recipient’s mail system rather than Outlook.

Here are some steps you can try:

1. Sign in to Outlook on the web and create a new email.
2. Manually enter the recipient’s complete email address instead of selecting an automatically saved address.
3. Use a simple subject, such as Test message.
4. Enter only one short line of plain text in the message body.
5. Remove any email signature, hyperlinks, images, and attachments.
6. Send the message and check whether you receive another delivery failure notification.
7. If possible, send a test email to a different email address to confirm whether messages to other recipients are delivered successfully.

These steps will help determine whether the message is being rejected because of its content or specifically by the recipient’s mail system.

If the message is rejected again, please share the following information in the comment section below:

• The complete delivery report, including the status code and diagnostic information (for example, error codes such as 550, 554, or 5.7.x).
• A screenshot of the delivery failure notification, if possible.

For your privacy and security, please avoid posting the recipient’s full email address, phone number, or other sensitive information in the comments.

I look forward to hearing your thoughts.

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