Request a refund

Question

We have a credit because our Azure grant was not applied correctly. How can I request a credit for this amount?

Answer 1

Dear Sheila,

This needs to go to the Azure billing team, as they are the only ones who can review how the grant was applied and issue an adjustment. The good news is that Azure includes unlimited support for subscription management, which covers billing, so you do not need a paid support plan to raise this.

In the description, it helps to state that the Azure grant was not applied correctly, along with the affected billing period and the amount in question. Please note that for anything involving account specific information, you will need to be an account billing administrator for that subscription.

Full instructions are here: How to create an Azure support request

I hope this helps. Wishing you all the best.

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