Not receiving certain emails

Question

I am experiencing an issue with my Hotmail account where I am not receiving emails from PlayStation for password resets or from PayPal. Additionally, I have noticed that all my previous emails have been deleted, which prevents me from verifying my accounts.I have reviewed my junk mail and blocked sender lists, yet I remain perplexed as to why I am receiving emails from other sources but not from accounts associated with services for which I am paying.

Answer 1

Hello Family850 Rida,

I understand that you are not receiving password-reset or verification emails from PlayStation and PayPal in your Hotmail account, even though other emails arrive normally. The messages may be hidden, redirected, or deleted by a mailbox setting.

Please try the options below:

1. Sign in at outlook.com on a computer. Check Other, Archive, and Deleted Items. If the missing emails are not in Deleted Items, select Recover items deleted from this folder.
2. Open Settings > Mail > Rules and Forwarding. Remove or disable any unfamiliar rule or forwarding address that could move or delete messages.
3. Open Settings > General > Storage and confirm that your mailbox and Microsoft cloud storage are not full.
4. Under Settings > Mail > Junk email, add the official PlayStation and PayPal addresses or domains to Safe senders and domains.
5. Review your Microsoft account’s recent sign-in activity. If anything is unfamiliar, change your password immediately.

If the emails still do not arrive, please contact PlayStation or PayPal Support so they can check whether the messages were successfully sent or blocked on their side.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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