Private Appointment

Question

Hi, I’m having an issue with a shared Outlook calendar.

Until recently, I could create appointments in the shared calendar XXX without any problem. The appointments appeared normally with their titles.

Today, however, every new appointment I create in this shared calendar is saved and displayed as “Private Appointment”, even though the Private option is turned off when I create the event.

I tested this in both the Outlook desktop app and Outlook Web, and the same thing happens in both.

Older appointments in the same shared calendar still display normally, so the issue seems to affect only newly created events.

I also created the events directly inside the shared calendar and confirmed that the Private option was disabled before saving.

Could you please check whether anything has changed in the shared calendar permissions, Exchange settings, or privacy/sensitivity settings for my account?

I would also appreciate help removing or editing the two “Private Appointment” entries that were created during testing, as I currently cannot open or delete them normally.

Answer 1

Hi Fatemeh,

Welcome to the Microsoft Q&A forum.

Based on your description, appointments that are created in the shared calendar have recently started appearing as "Private Appointment."

Please help check the following:

Note: The steps below require an account with Administrator privileges for the tenant. If you do not have administrator access, please contact your organization's administrator or IT department for assistance. You may also refer to Microsoft's documentation on how to identify your tenant administrator : How do I find my Microsoft 365 admin? | Microsoft Support

1/ Please verify whether this issue also occurs for other users who are using the same shared calendar.

2/ Please run the following PowerShell command to check the account's permissions on the shared calendar:

Get-MailboxFolderPermission "SharedMailbox:\Calendar"

3/ Please try using a different account, grant that account Editor permissions on the shared calendar, and then create a new appointment to determine whether the issue persists.

4/ Additionally, please consult with your administrator to confirm whether any recent changes were made around the time the issue first started occurring, including:

• Exchange Online policies
• Sensitivity Labels in Microsoft Purview
• Mailbox Permissions
• Calendar Sharing Settings

In addition, if you are unable to delete the test appointments that you created, there is a high likelihood that your account permissions have been changed. In this case, please contact the shared mailbox owner or administrator for assistance in removing those test appointments.

 I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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