Updates needed

Question

Please provide us the update on these cases : case [moderator's note: PII removed] and [moderator's note: PII removed] Fedex is waiting for the pending paper work at microsoft end.

Answer 1

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Hello Techbay Manukau Computers,

I’m sorry to hear that you’re still waiting for an update. I understand how frustrating it can be when a case remains unresolved.

To better understand the situation, could you please confirm how you previously contacted Microsoft Support, such as by phone, live chat, or email?

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product cases or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I know this isn’t the news you were hoping for, but I want to make sure you receive the most accurate assistance. If you are a personal user, please contact Microsoft Support again through the same support channel and provide the new agent with your existing ticket numbers. This will help the agent review the previous case history and supporting details without requiring you to explain everything again, which may save time.

Thank you for your patience and understanding.

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