Touch screen stopped working?

Question

Touch screen stopped working?

Kam ✔️ 0

Touch screen stopped working on my Galaxy Book 3 360 been working fine ever since i brought and now idek whats happened but my hid touch screen driver is missing and my elan wot capable device says hid descriptor failed not the best with this hardware and drivers tech so id appreciate some help not just some ai response that get me nowhere id appreciate it :)

0 comments

2 answers

Your answer

Answer 1

John Jefferson Doyon 84,280 Independent Advisor

Hi, @Kam ✔️

The missing "HID-compliant touch screen" together with the "ELAN WOT Capable Device – HID descriptor failed" error suggests Windows may not be communicating properly with the touchscreen controller.

First, restart the laptop and then open Samsung Update. Install any available drivers, firmware, or BIOS updates. Also check Settings > Windows Update > Advanced options > Optional updates for driver updates.

I would avoid downloading a generic touchscreen/HID driver from another website.

To help narrow this down:

Did this start after a Windows, driver, or BIOS update?
In Device Manager, right-click the "ELAN WOT Capable Device" > Properties. What exact error or "Code" does it show under Device status?
What is the exact Galaxy Book3 360 model number? For example, something starting with NP750 or NP754.

Click "Add comment" to let me know.

Thanks!

Kam ✔️ 0 Reputation points

2026-08-27T20:11:24.1566667+00:00

Model Number is NP73QFG-KA1UK the error code is this ---> ( This device cannot start. (Code 10) A request for the HID descriptor failed.)

I dont really know how this happened i turned my laptop and on flipped it like i always do as i use my fingers on the touch screen to read for university work and its not working (only the pen works but its not the same) ive been using this laptop for around 2 years and encountered no such issue ive updated everyting theres no updates except previews for future updates and there is also no optional updates for the drivers
John Jefferson Doyon 84,280 Reputation points Independent Advisor

2026-08-27T20:28:04.85+00:00
Thank you for letting me know.

Before uninstalling anything, please try this:

Look at the function keys on the top row of the keyboard for the key with a touchpad/mouse icon.

Press that key once. If it does not respond, try Fn + that key.

If it was locked/disabled, toggling it can sometimes make Windows detect the device again and trigger the driver installation.

Then restart the laptop and check Device Manager again to see if "HID-compliant touch screen" returns.

If it is still missing:

Right-click "ELAN WOT Capable Device" > "Uninstall device."

Do not select any option to permanently delete the driver if one appears.

Restart the laptop.

Also, please press Windows + R, type winver and press Enter. What Windows 11 version and OS build does it show?

Thanks!
Kam ✔️ 0 Reputation points

2026-08-27T20:34:51.9833333+00:00

Done both still not working heres my Win+R thing
John Jefferson Doyon 84,280 Reputation points Independent Advisor

2026-08-28T05:19:20.93+00:00
Thanks!

I recommend reinstalling Windows 11 via Settings to perform an in-place upgrade. Here's how:

Go to Settings > System > Recovery.

In "Fix problem using Windows Update", click "Reinstall now".

This will download the Repair Version (Windows 11, version 25H2 (repair version)) and reinstall Windows similar to an In-Place Upgrade, preserving your apps, files, and settings.

The process will download and restart your PC several times. This may take some time, so please be patient and do not interrupt the process.

Let me know how it goes.
Kam ✔️ 0 Reputation points

2026-08-28T05:27:09.49+00:00

yeah, i tried this still not working :((
John Jefferson Doyon 84,280 Reputation points Independent Advisor

2026-08-28T06:30:10.47+00:00
Thanks!

Let’s try a full power reset, as this can sometimes reset the touchscreen/HID controller.

Before proceeding, please ensure that you've saved any unsaved tasks or documents.

Shut down the laptop and disconnect the charger and any USB devices.

Press and hold the power button for about 10 seconds, or until the screen turns off, then release it and wait about 30 seconds.

After 30 seconds, press the power button again to turn on the laptop.

Open Device Manager and click "Action" > "Scan for hardware changes."

Then check "ELAN WOT Capable Device" again.

Does it still show the exact same Code 10: "A request for the HID descriptor failed"?

Also, has the laptop recently been dropped, had any liquid near it, or had any unusual pressure around the screen/hinge?

If the same Code 10 remains after the Windows repair and power reset, this is starting to point more toward the touchscreen controller/hardware communication rather than Windows itself.

Thanks!

Answer 2

Since HID-compliant touch screen is missing and ELAN WOT capable device shows a HID descriptor failed error, the most useful path is:

Restart the PC first
- A restart is the first recommended step for touchscreen failures in Windows.
Install all Windows updates, including optional updates
- In Windows 11: right-click Start > Settings > Windows Update > Advanced options.
- Turn Receive updates for other Microsoft products On.
- Under Additional options, select Optional updates.
- Select all optional updates, then Download and install.
- Go back to Windows Update, select Check for updates, install everything available, then restart.
Check Device Manager for the touchscreen device
- Right-click Start > Device Manager.
- Expand Human Interface Devices.
- If HID-compliant touch screen appears but is disabled, right-click it and choose Enable device.
- If there are multiple HID-compliant touch screen entries, repeat for each one.
If the touchscreen driver or firmware is missing, manually install drivers
- Missing Surface Touch firmware or HID-Compliant Touchscreen is specifically called out as a case where drivers should be manually installed.
- For a non-Surface device such as Galaxy Book 3 360, install the device maker’s official drivers/firmware package for the exact model.
Interpret the “HID descriptor failed” error correctly
- Microsoft’s HID over I2C guidance states that a descriptor parsing failure means the device firmware returned an invalid HID report descriptor.
- Common related symptoms include Code 10 with descriptor parsing errors.
- That points to a firmware/device-level problem rather than a normal Windows setting.
If the touchscreen is still missing after updates and driver reinstall
- A Microsoft Q&A resolution for a missing HID-compliant touch screen recommends a hard power cycle: hold the power button for 30 seconds to force hardware re-enumeration.
- After that, check Device Manager again.
If the device still does not return in Device Manager
- Microsoft’s HID I2C troubleshooting says a missing HID I2C device in Device Manager can be caused by incorrect firmware-reported device configuration.
- At that point, this is likely not fixable through normal Windows settings alone and needs the device manufacturer’s support path.

Given the exact symptoms, the strongest self-service sequence is: restart > install all Windows and optional updates > reinstall the manufacturer’s official drivers/firmware > hard power cycle > recheck Device Manager.

If HID-compliant touch screen comes back, it can then be enabled from Device Manager > Human Interface Devices if needed.

References: