Restore Onedrive

Question

I am trying to restore my one drive and shows multiple dates files/item quantities next to it but they are blank. I tried logging out and back in and another browser. I tried to restore them but the select button does not appear for them. How can I restore this data?

Answer 1

Hi leslie lee,

Based on what is shown, the Restore your OneDrive page is detecting a restore point ("23 days ago - 8/12/2026 (6)"), but the list of individual activities is not being displayed underneath it. As a result, there is no item available to select for the restore process.

You may want to try the following quick checks:

1. Click the arrow next to"23 days ago - 8/12/2026 (6)" and wait a minute to see if the activity details load.
2. Press Ctrl + F5 to force a full page refresh and reload the restore history.
3. Try accessing the restore page from a different network connection (for example, a mobile hotspot) to rule out a temporary connection-related loading issue.
4. Check whether the missing files are still available through Version History or directly within your OneDrive folders, as this can sometimes provide access to content without using the full restore feature.

If the restore point continues to show only the date and item count with no activity details, it would be best to contact OneDrive Support and provide the screenshot. The image clearly shows that the restore point is present, but the associated activity list is not being rendered, which will help with further investigation. Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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