XBox Live Account and Office 365

Question

XBox Live Account and Office 365

Stiv Ostenberg 1

I had a Microsoft Account registered to a personal Email. I have now transitioned that account to my office365 business account. Xbox will no longer let me log in with that Email. Sadly, I have hundreds of dollars of purchases associated with that account. What do I do to get the error below. It remembers the phone number for that account, as I verify a text. Once I verify, the logon dies.

Request Id: 9bf8e827-d677-4300-bbd7-13a0980a3201
Correlation Id: 66900196-e960-46d6-a8df-e98b47c6acb7
Timestamp: 2021-10-21T19:44:53Z
Message: AADSTS50020: User account '******@stiv.com' from identity provider 'https://sts.windows.net/293401c1-7dbc-48f8-b6cb-6c9d4452325e/' does not exist in tenant 'Microsoft' and cannot access the application '71dada86-21db-493b-93e4-1a902601f30f'(OneRenderFramework [wsfed enabled]) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

How do I recover my account?

Siva-kumar-selvaraj 15,721 Reputation points

2021-10-28T17:38:38.563+00:00

@Stiv Ostenberg , Just checking in to see if the answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Thanks,
Siva-kumar-selvaraj 15,721 Reputation points

2021-11-02T16:38:04.603+00:00

@Stiv Ostenberg ,

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue? If you have any other questions, please let us know. Thank you for your time and patience throughout this issue.

---
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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Siva-kumar-selvaraj 15,721 Reputation points

2021-10-28T17:38:38.563+00:00

@Stiv Ostenberg , Just checking in to see if the answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Thanks,
Siva-kumar-selvaraj 15,721 Reputation points

2021-11-02T16:38:04.603+00:00

@Stiv Ostenberg ,

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue? If you have any other questions, please let us know. Thank you for your time and patience throughout this issue.

---
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Answer 1

Hello @Stiv Ostenberg ,

Thanks for reaching out.

I would recommend you to ask the experts in the dedicated Community forum over here since Microsoft Account is currently not supported in this Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

Meanwhile, here are my thoughts on this issue, I guess this issue caused due to same username '******@stiv.com' used with MSA (Microsoft Account) as well for Work account (Office 365).

Could you please confirm, is that true in your scenario? also did you get "Pick an account" similar to below when you access Xbox ? if so then did you pick right MSA live account for sign-in instead of work account?

also do you remember of using any other account alias for Microsoft account in past. Its worth to try accessing Xbox by using user account with suffix of outlook.com like 'stiv@harsh.com .com' because outlook.com is default alias by default until you had changed in past. If non of these help you then I recommend you to reaching out dedicate team mentioned in above link.

Example from my MSA account alias setting:

Hope this helps.

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XBox Live Account and Office 365

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