Onedrive vault cannot be opened

Rumy Dukandar 0 Reputation points
2026-09-08T17:39:43.56+00:00

I am unable to open my Onedrive vault on any device - Windows 11, iphone or ipad.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Norah-L 10,490 Reputation points Microsoft External Staff Moderator
    2026-09-08T23:57:04.66+00:00

    Hello Rumy Dukandar,

    I understand that you cannot unlock your OneDrive Personal Vault on Windows 11, iPhone, or iPad.

    May I know whether you receive a specific error message or error code when you try to open Personal Vault?

    In the meantime, you can try the following checks:

    1. Update Windows, iOS/iPadOS, the OneDrive apps, and your browser. Personal Vault is supported on Windows 11, supported iOS devices, and the latest versions of Edge, Chrome, or Firefox.
    2. Sign in to OneDrive on the web using an InPrivate or Incognito window, then try opening Personal Vault.
    3. If you normally use a passkey or another passwordless sign-in method, select Other ways to sign in and try your Microsoft account password instead.
    4. When unlocking the Vault, choose another verification method if available, such as Microsoft Authenticator, an email code, or an SMS code.
    5. Temporarily turn off any VPN or proxy and test with another network, such as mobile data.

    Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

    Thank you so much for your patience!

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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