NO SUPPORT FROM MICROSOFT?

Question

I've been trying for months to regain access to my microsoft business account. Microsoft keeps debiting from my account each month but every time I try and recover my account which they are billing me for, they simply say they can't find the account and close the support ticket. Yet each time I try the system blocks me to tell me my account is taken already and I can't re-register. I can't recover the account. I am beyond frustrated at this point. Then we call the number and it is an AI bot who is useless and can't help. So what now, Microsoft? No one is helping me and you enjoy the benefit of my debit order I cannot stop.

Answer 1

Please note that you are not communicating with Microsoft here. Q&A is a user-to-user forum (hosted by Microsoft). Contributors in the forum do not have access to user accounts or billing information.

Since you have a business subscription, you should be able to get in touch with the Data Protection Team at Microsoft business support. See https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide .

The fact that you have lost access to the account makes things more complicated. It has been suggested in the forum that the process will be a bit quicker if you set up a new trial business subscription, just to get access.