camera settings

Question

Why cant I zoom in and use tilt andhorrizxon anymore on my camera

Answer 1

Welcome Justin Turner,

Thanks for reaching out to Microsoft Q&A Forum. I understand that you can no longer use the zoom, tilt, or horizontal camera controls that were previously available.

Since the Independent Advisor already asked about the webcam model and application, could you also let us know:

• Did this issue start after a Windows update, driver update, or Camera app update?
• Do the zoom and tilt controls disappear in all apps, or only in the Windows Camera app?

In the meantime, you can try these steps:

Option 1: Check camera settings in the Camera app

• Open the Camera app
• Select the Settings gear icon
• Check whether zoom or camera controls are available

Option 2: Update the camera driver

• Open Device Manager
• Right-click the camera device
• Select Update driver
• Choose Search automatically for drivers

Option 3: Roll back the driver if the issue started recently

• Open Device Manager
• Right-click the camera and select Properties
• Open the Driver tab
• Select Roll Back Driver if available

Option 4: Test in another application

• Try the camera in Microsoft Teams or another video app
• Check whether the zoom and tilt controls are available there

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

Answer 2

Please provide more information on this problem, what type of webcam are you using, is that a built-in webcam on a laptop or external webcam, and if so what id the make and exact model number of the webcam, and were you previously able to use that functionality on your webcam, and what app are you using.