My microsoft basic subscription is not getting activated

Question

Getting a msg having trouble accessing the store make sure your logged into an active Google account

Answer 1

Hello, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an issue with your Microsoft 365 subscription.

May I check and confirm on what is showing when you go to your account at https://myaccount.google.com/payments-and-subscriptions and then click on Subscriptions?

Answer 2

For the "having trouble accessing the store" message on a Microsoft 365 Basic subscription purchased through Google Play, the supported checks are:

1. Make sure the latest Store app is installed.
2. Make sure the device is signed in with an account that has permission to buy or download apps.
3. In OneDrive, verify which account is currently signed in:
   • Open the OneDrive app
   • Tap Me
   • Check the account name shown at the top
   • If a work or school account is shown, switch accounts or use + Add account to add the personal Microsoft account tied to the subscription
4. If the subscription was bought through Google Play, use OneDrive with a Microsoft account. The subscription does not require manually linking the Gmail account to the Microsoft account.
5. If Store access continues to fail, buy or manage the subscription online at https://onedrive.live.com/about/plans/.

If the subscription still does not appear, it can take up to 24 hours for the subscription to become visible. Check Manage your storage to confirm whether the subscription is showing.

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