Certificate Credentials Not received.

Question

Dear Microsoft Credentials Support Team,

I hope you are doing well.

I am writing to raise a concern regarding my AB-100** certification exam. I successfully appeared for and passed the exam on 17 September 2026 at 11:15 PM **IST, and the exam status is currently reflected as Passed in my Microsoft Learn profile.

However, I have not yet received the associated certification credential, badge, or any certification confirmation. I would appreciate your assistance in reviewing my account and verifying whether there are any pending requirements or issues preventing the credential from being issued.

Candidate** **Details:

• Candidate Name: Rishabh Srivastava
• Candidate ID: MS1100981189
• Registration ID: 544078559
• Certification: AB-100
• Exam Date: 17 September 2026

Answer 1

Exams are not certifications. The AB-100 exam is only part of the requirements for the Agentic AI Business Solutions Architect Expert certification. You must also hold one of the prerequisite certifications https://learn.microsoft.com/credentials/certifications/agentic-ai-business-solutions-architect

Answer 2

For a missing certification or badge after a passed exam, use this checklist:

1. Sign in to the correct Microsoft Learn profile.
   • Missing credentials are often caused by signing in with a different account than the one used to register for the exam.
   • If multiple accounts were used in the past, try each personal Microsoft account and work or school account that may have been used.
2. Confirm the credential requirements for the certification.
   • Some certifications require more than one exam or additional prerequisites.
   • If the certification path is not fully completed, the certificate will not appear yet.
3. Check the Credentials area in the Learn profile.
   • Verified credentials appear under Credentials and include an Online Verifiable tag.
   • Exams themselves are not shareable credentials; passed exams appear on the transcript, while certifications and other credentials appear under Credentials.
4. If the exam was delivered through Certiport, note that Certiport exams and certifications are not currently reflected in the Microsoft Learn profile and must be managed through the Certiport account.
5. If the exam shows as passed but the credential is still missing, contact Microsoft Credentials Support for account-specific review.
   • For technical issues with exam delivery, contact the exam delivery partner.
   • For all other certification issues, use Credentials Support.

To access certificates and transcript after the credential is issued:

• Open the Certification Dashboard.
• Use View Certificates to download certificates.
• Use View Transcript to email, download PDF, or share the transcript.

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References:

• Missing Exams or Certifications
• Sharing Microsoft Credentials
• Access your certificates, badges, and transcript
• Credentials support