Patient Access

Question

Patient Access

Brian Bosley 0

I note previous Patient Access not allowing Login

I am able to log in but as I get further into the software namely order new medication this action will not open.

Bulldog 4,645 Reputation points

2026-09-22T15:01:26.1066667+00:00

Are you referring to the patient portal associated with your physician's practice? That is actually not a Microsoft product, so you'll need to contact the portal's own technical support.

4 answers

Your answer

Bulldog 4,645 Reputation points

2026-09-22T15:01:26.1066667+00:00

Are you referring to the patient portal associated with your physician's practice? That is actually not a Microsoft product, so you'll need to contact the portal's own technical support.

Answer 1

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Answer 2

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Answer 3

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Answer 4

Vikki-T 10,575 Microsoft External Staff Moderator

Hi Brian Bosley,

I understand how inconvenient this is, especially since you can sign in successfully but cannot open the Order New Medication section.

To help narrow this down, could you please confirm:

What happens when you select Order New Medication? Does nothing happen, or do you see an error message or a blank page?
Does the same issue occur in another browser?
Is a pop-up blocked icon displayed in the Edge address bar?

In the meantime, please try opening the Patient Access website in an InPrivate window by pressing Ctrl + Shift + N. If it works there, temporarily disable your Edge extensions and clear the website’s cached data.

Please also update Edge by opening Settings and more > Help and feedback > About Microsoft Edge, then restart the browser.

If the option still does not open in multiple browsers or on another device, please contact Patient Access support, as the issue may need to be checked on the website’s side. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Brian Bosley 0 Reputation points

2026-09-22T15:22:51.81+00:00

Hello Vikki-T

Thank you for your response.

As I said in my earlier message When selecting New Medication (left mouse button) pressed does nothing.

Switch Browser to Chrome and there is no problem, all works correctly. (That might br the answer to change each time??

It has to be one of the updates, as it had been working correctly the last time I used the application About one month or so ago.

Thanks,

[moderator's note: PII removed]
Vikki-T 10,575 Reputation points Microsoft External Staff Moderator

2026-09-23T10:20:04.74+00:00

Hi Brian Bosley,

Thank you for confirming that nothing happens when you select New Medication, while the same feature works correctly in Chrome.

Using Chrome is a reasonable temporary workaround, but you should not normally need to switch browsers each time. Since the issue appears only in Edge, please try clearing the cookies and cached data specifically for the Patient Access website, then restart Edge and test it again. You can also check whether the option works in an InPrivate window.

Although the timing may suggest that an update was involved, I cannot confirm that an Edge update caused the issue. If it continues in Edge but works in Chrome, I recommend reporting it to Patient Access support as a possible website compatibility issue and including your current Edge version.

Thank you so much for your cooperation.