Artifact signing

Question

Identity verification has been in the in progress state for over 3 weeks.

Answer 1

For Artifact Signing, organization identity validation processing can take 1 to 20 business days, and it can take longer if more documentation is needed. After 3 weeks, the practical checks are:

1. In the Azure portal, open the Artifact Signing account.
2. Go to Objects > Identity validations.
3. Open the validation request and check whether the status is actually Action Required rather than only appearing as In Progress from the overview.
4. Check the primary email address used on the request for any verification or documentation emails, including Junk/Spam.
5. Confirm that the mailbox can receive messages from external senders and that emails containing links are not being filtered.
6. If the request is waiting on email verification and the verification email was not received, the documented action is to delete the current identity validation request and submit a new one.

Important points:

• Verification links sent to the primary email expire in seven days.
• If email verification fails or the link expires, a new identity validation request is required.
• Creating additional requests for the same entity while one is already in progress does not help.
• If assistance is needed with identity validation, the supported paths are Azure Support or Microsoft Q&A with the artifact-signing tag.

If the request is still simply In Progress with no action required visible and no email received, the supported next step is to raise it through Azure Support or Microsoft Q&A for review.

---

• Quickstart: Set up Artifact Signing
• Artifact Signing FAQ
• Renew or delete Artifact Signing Identity Validations
• Artifact Signing identity validation stuck on email verification – no resend option / third validation attempt - Microsoft Q&A