Emails going to deleted folder

Question

How to check on case number [Moderator Note: Personal Info Removed]. Case was submitted nearly a week ago and unresolved

Answer 1

Hi @Alice Moran

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m sorry to hear that your emails are still being moved to the Deleted folder and that the support case has remained unresolved for nearly a week.

Since you already have an existing case, I recommend contacting Microsoft Support again and providing the case number so they can review the current status and follow up on the issue.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your patience and understanding.

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