My computer isn't working right.

Question

I need to talk to a chatbot. I cannot download Windows 11.

Answer 1

Hi,

Are you trying to update Windows 11 via Windows Update? Are you getting any errors?

Thanks.

Answer 2

Try these steps in order:

1. Check whether Windows 11 is already available through Start > Settings > Update & Security > Windows Update.
2. Select Check for updates.
3. If Windows 11 is ready for the device, a message appears saying it is ready. Select Download and install.
4. If updates are available for the current version of Windows, install those first, restart the device, and check again.

If Windows 11 still will not download or install, try these common fixes:

1. Remove external hardware such as printers, scanners, USB flash drives, external hard drives, speakers, and headphones.
2. If using a laptop in a docking station, undock it.
3. Install all important Windows updates, including hardware driver updates.
4. Uninstall non-Microsoft antivirus software temporarily from Control Panel\Programs\Programs and Features. Non-Microsoft antivirus can cause upgrade problems.
5. Uninstall nonessential or outdated software from Control Panel\Programs\Programs and Features.

If the problem is specifically downloading the Windows 11 ISO and an error appears, accepted Microsoft Q&A guidance says to:

• try a different browser
• disable any VPN or ad-blocking browser extensions
• use the Media Creation Tool instead of the direct ISO download option

Important: installing Windows 11 on the current PC can require reinstalling apps, moving files and settings, and it can overwrite the contents of the existing hard drive.

There is no free upgrade path from unsupported versions of Windows to Windows 11. A free upgrade is available from Windows 10 to Windows 11.

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