sleep mode stuck

Question

Ever since I installed the latest version of Windows released on September 29th, my laptop has been malfunctioning during shutdown. It either restarts immediately instead of shutting down, or—even if the system appears to turn off—the fan keeps running, and it automatically restarts after a short while. Additionally, if I close the lid, it gets stuck in sleep or hibernation mode; the screen fails to display anything, forcing me to perform a hard restart. This issue keeps happening repeatedly.

also stuck in sleep mode display black

Answer 1

Hi MUHAMMAD AHMED,

Since the behavior started after the recent Windows installation, it would be worth checking whether a power-management or driver change is involved.

Please try these checking steps:

1, Disable Fast Startup

• Open Control Panel > Power Options > Choose what the power buttons do.
• Select Change settings that are currently unavailable.
• Uncheck Turn on fast startup, save the changes, and restart.

2, Check for driver and firmware updates - visit your laptop manufacturer's support page and install the latest chipset, graphics, and BIOS/UEFI updates available for your exact model.

3, If this started immediately after a Windows update and the above does not help, check Settings > Windows Update > Update history > Uninstall updates to see whether the recent update can be removed for testing.

Before uninstalling anything, I also recommend checking Settings > System > About and sharing your Windows version and OS build. That will help narrow down which update may be involved.