Account compromised

Question

My Microsoft account, registered with ******@gmail.com, has been compromised. The attacker has changed the recovery email address associated with my account.

Whenever I try to sign in, Microsoft asks me to enter a verification code sent to the new recovery email address, which I do not recognize or have access to. As a result, I am unable to access my account.

I have been trying to recover my account, but I am stuck because all verification codes are being sent to the attacker's recovery email.

Could someone please guide me on how to recover my original account and restore access? I would appreciate any suggestions or advice from someone who has faced a similar situation.

Answer 1

Hello

Welcome to the Microsoft Outlook Community

Good afternoon, @JOSHUA THOMAS . I understand the difficulty in regaining access to your account. As the verification of ownership is performed by Microsoft systems, we are unable to recover or change the account directly through the Community.

If you were unable to complete the recovery normally, I recommend using the Microsoft Sign-in Helper first. If necessary, it can direct you to the recovery form:

https://aka.ms/sign-in-helper

When filling out the form, provide as much account-related information as possible. Microsoft advises that the analysis and result are sent to the email address provided in the form, typically within 24 hours.

If the account is blocked or suspended, the procedure is different and the specific reactivation form indicated by Microsoft must be used.

 Account Reinstatement Form

To access dedicated support and speak with an agent:

Go to this link Contact – Microsoft Support

Briefly describe your problem in the search box

Scroll to the bottom of the page -> select Sign in to contact support

Sign in to another available personal Microsoft account.

Under Products and Services, select "Other Products"; under Categories, select "Manage account security" and click Confirm.

Click "Chat with a support agent in your browser" (Business hours only)

I hope these guidelines help guide your application. If possible, come back to report the result. Your feedback can also help other community members who are going through a similar situation.