Computer crashing while gaming need help please

Jeffery Paulson 1 Reputation point
2026-10-11T16:36:33.28+00:00

Hi my computer keeps crashing attached is my computers reliability reports if someone could help me fix this i would really appreciate it.

Reliability reports.XML

Windows for home | Windows 11 | Performance and system failures
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  1. AI answer

    2026-10-11T16:36:47.8233333+00:00

    For gaming-related crashes on Windows 11, the supported next step is to collect the crash data that Windows may already be generating and use it to identify whether the issue is graphics-driver related or another driver problem.

    1. Check for minidump files:
      • Open File Explorer.
      • Go to C:\Windows\Minidump.
      • If files are present, copy them to another folder and zip them.
    2. If there are no minidumps, check for Live Kernel reports:
      • Open File Explorer.
      • Go to C:\Windows\LiveKernelReports.
      • Look for Watchdog dump files in the subfolders.
      • Copy those files to another folder and zip them.
    3. If Reliability Monitor shows LiveKernelEvent codes such as 117 or if gaming causes black screens, freezes, or restarts, that points to a graphics/driver-related crash path in the provided cases.
    4. If dump files are not being created or only memory corruption appears, a supported troubleshooting path is to enable Driver Verifier to force Windows to identify failing drivers more clearly.
      • Before enabling Driver Verifier, create a system restore point.
      • If the system becomes unable to boot afterward, start Windows and as soon as spinning dots appear, hold the power button for 5 to 10 seconds to force shutdown.
      • Repeat that two or three times to enter the Recovery Environment.
      • Go to Troubleshoot > Advanced Option > Startup Settings and select Restart.
      • Press 4 to enter Safe Mode.
      • Open Command Prompt as administrator and run:
        • verifier /reset
        • verifier /bootmode resetonbootfail
    5. If the crashes happen mainly during games and the dump analysis later points to a specific driver, remove or update that driver. One provided case identified SteamStreamingMicrophone.sys as the cause.

    The most useful immediate action is to collect the files from C:\Windows\Minidump first, then C:\Windows\LiveKernelReports if Minidump is empty.

    References:

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