Cannot access Microsoft Credentials Support — Engage Center shows “No Access”

Mariyan Zlatev 0 Reputation points
2026-10-18T15:32:13.1333333+00:00

Hello,

I earned an Azure AI Fundamentals credential in 2024 using my former employer’s work email.

I have since changed employers and no longer have access to that work account. It may have been deleted. My original Microsoft Learn achievement-sharing link also no longer opens.

I am trying to contact Microsoft Credentials Support, but the support links redirect me to Engage Center. After signing in with my personal Microsoft account, I receive “No Access” and cannot reach a support request form.

Could you please provide an accessible private support channel or help escalate this support-portal access issue?

I can provide my original Learn profile, achievement link, old work email, and proof of completion privately through an official support channel.

Thank you.

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  1. simo-k 97,715 Reputation points Volunteer Moderator
    2026-10-18T16:33:44.8733333+00:00

    If credentials are linked to an organizational account, those credentials will be lost when the account is deactivated, such as when the employee leaves the company.
    Accessing your Learn profile
    　

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