missing HID- compliant touch screen

Question

hello
Sir
MY Laptop missing HID- compliant touch screen. No pen or touch input is available for this display. Please Help Me.

Thanks

Answer 1

1

Did the touchscreen on your laptop previously work?

2

Right click your Start Button and open Device Manager.

Please provide a screenshot of that full Device Manager window.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 2

Install all Windows 11 optional driver updates first, then check whether the touchscreen is disabled or completely undetected in Device Manager.

1. Install touchscreen and firmware updates

1. Right-click Start → Settings → Windows Update → Advanced options.
2. Turn on Receive updates for other Microsoft products.
3. Select Optional updates.
4. Install all available driver and firmware updates.
5. Return to Windows Update, select Check for updates, and install everything offered.
6. Restart the laptop after installation, even if Windows does not request it. ^1^

Also run the update utility supplied by the laptop manufacturer, or use its official support page for your exact model. Install available BIOS/UEFI, chipset, Serial I/O/I2C, touchscreen, and firmware packages. Do not use third-party driver-download websites.

2. Check the device state

1. Right-click Start → Device Manager.
2. Select View → Show hidden devices.
3. Expand Human Interface Devices.

Then use the matching case:

• HID-compliant touch screen appears normally: Right-click it → Enable device, if that option is available. If multiple entries exist, enable each one. ^2^
• It appears with a warning icon: Open Properties and record the error code. Install the laptop manufacturer’s chipset, Serial I/O/I2C, touchscreen, and firmware packages.
• It appears faded: Right-click it → Uninstall device, restart Windows, and let Windows detect it again.
• It is completely absent: Select Action → Scan for hardware changes. If it remains absent, continue below rather than trying to enable a device Windows cannot detect.

3. Reinitialize the touch hardware

1. Shut down Windows completely.
2. Disconnect the charger and external devices.
3. Hold the laptop’s power button for 30 seconds.
4. Reconnect power, start the laptop, and check Device Manager again.

A hard power cycle can force the touch controller to be enumerated again when the HID touchscreen has disappeared. ^3^

4. Check BIOS/UEFI recognition

Open the laptop’s BIOS/UEFI setup and look for a touchscreen, touch panel, or internal pointing-device setting.

• If touch works in the BIOS or hardware diagnostics, install the exact OEM firmware and Serial I/O/I2C drivers for the laptop model.
• If the device is missing there too, or the manufacturer’s hardware diagnostics cannot detect it, contact the laptop manufacturer or repair provider.
• If this laptop model was not originally sold with a touchscreen, installing an HID driver cannot add touch capability.

For HID-over-I2C touchscreens, a device that remains missing from Device Manager can indicate that firmware is not reporting its configuration or presence correctly; that requires the device or firmware manufacturer to investigate. ^4^

If this is an external touchscreen monitor, ensure its USB upstream/data cable is connected to the PC; the video cable alone normally does not carry touch input. ^5^

The exact laptop manufacturer and model, plus any Device Manager error code, would determine the correct driver package.

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References

1. Windows 11
2. Enable and disable a touchscreen in Windows | Microsoft Support
3. 2 in 1 Laptop Touchscreen suddenly unresponsive / HID-compliant touch screen missing - Microsoft Q&A
4. Troubleshoot HID over I2C device issues
5. New Windows 11 computer - Microsoft Q&A