Student Discount -Verifying Process

Callum 0 Reputation points
2026-10-25T15:52:46.1166667+00:00

Hi,

I have been trying to sign up for the student discount however, I have been unable to verify my account. Please find attached, the response I have been getting.

I have been receiving this response for more than a one week now.

Please can someone advice what I can do and if I have to wait, as it states, "Please try after some time", how long do I have to wait for?

Thank you in advance!

Kind regards,

Callum

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  1. AI answer

    2026-10-25T15:53:02.5066667+00:00

    If the student verification flow has been failing for more than a week, the supported steps are:

    1. Stop repeated attempts for now. Excessive or repetitive verification requests can trigger a temporary block and can reset the waiting period.
    2. Wait at least a full 24 hours before trying again. If the block is still present after 24 hours, wait longer — as long as possible, up to 1 week.
    3. When trying again, use a different verification method if available. If the current method keeps failing, switch to another method connected to the account.
    4. If the option is available, use Upload documentary proof. For student verification issues, this method can be more reliable than other verification methods.
    5. In the profile section, use a personal non-school email address, not the school email address.
    6. Try from a different network. Switching between Wi‑Fi and mobile data, or using another Wi‑Fi network, can help if the block is tied to the current network.
    7. If verification still does not complete, contact support. For student discount and academic verification help, use Credentials Support.

    For the waiting time specifically: the documented guidance is to wait a full day first, and if it still fails, wait longer, up to 1 week. Since the issue has already continued for more than a week, the next step is support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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