didnt receive any code verification

Question

i didnt receive any approved notification or code from my app

Answer 1

Open Microsoft Authenticator, unlock it, and swipe down to refresh; if no request appears, check notification delivery and then follow the matching personal or work/school account recovery steps below.^1^

Check the phone and app

1. Distinguish the two verification methods:
   • An approval request is a push notification and requires an internet connection.
   • A verification code is the rotating code displayed inside an account tile; it does not require internet access, but the account must already be configured for verification codes.^2^
2. On the phone, verify:
   • Authenticator notifications, sound, and vibration are enabled.
   • Do Not Disturb/Quiet mode and Airplane mode are off.
   • The phone has internet access; switch between Wi-Fi and mobile data.
   • Date and time are set to Automatic.
   • Authenticator is current. Versions more than 12 months old are unsupported.
   • In Authenticator, open Settings → Notification Settings and enable Show notifications.
   • Where available, select Settings → Turn off battery optimization.
   • Temporarily disconnect any VPN and test again.^3^

If this is a new or replacement phone

A request may still be going to the old phone because adding Authenticator to a new device does not unregister the old one.

1. If the old phone is available, open Authenticator there and approve the request.
2. Otherwise, at the sign-in screen select Sign in another way, Other ways to sign in, or I can’t use my Microsoft Authenticator app right now.
3. Use an already-registered method such as SMS, email, or another device.^2^

Do not remove the old Authenticator method until another sign-in method works, or you could lock yourself out.

Work or school account

After signing in with the backup method:

1. Open the Security info page at https://myaccount.microsoft.com/security-info.
2. Remove the Authenticator entry for the old phone.
3. Select Add method → Authenticator app.
4. When the QR code appears, open Authenticator on the new phone.
5. Select Add account → Work or school account → Scan QR code.
6. Complete the test notification.^4^

If the account was restored from backup, only its account name is restored for work or school accounts; open that account and sign in again to finish setup.^5^

Personal Microsoft account

1. Open the two-step verification area at https://account.microsoft.com/security.
2. Remove or turn off verification for the old device.
3. In Authenticator, select Add account → Personal Microsoft account, then sign in with the account credentials to register the current phone for notifications.^2^

Menu wording can vary slightly by iOS/Android version and organizational policy.

If no alternative sign-in method works

• Work or school account: Contact the organization’s IT help desk. An appropriately privileged Microsoft Entra administrator, such as an Authentication Policy Administrator, can open Users → your account → Authentication methods → Require re-register for multifactor authentication.^6^
• Personal account: In Authenticator, use the top-level menu → Send feedback, then contact Microsoft Support for account recovery.^7^

Never provide an Authenticator code to anyone who contacts you by telephone, text, or email.

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References

1. No notifications for approval or code on MA - Microsoft Q&A
2. Microsoft Authenticator FAQs | Microsoft Support
3. Troubleshoot problems with Microsoft Authenticator | Microsoft Support
4. Notification Issues on Authenticator - Microsoft Q&A
5. Transfer Microsoft Authenticator account entries to a new phone
6. Troubleshoot combined security information registration
7. Authentication did not complete | Microsoft Support