Office Agent

Question

When will the issue with Office Agent be resolved?

Answer 1

Microsoft has not published a resolution date for the current Office Agent behavior, so the actionable next step is to request an update and escalation on your existing support ticket rather than opening another case.

Office Agent remains a Frontier early-access preview that is still rolling out in select markets and languages. Preview functionality can change while Microsoft develops it, and the Office Agent FAQ does not announce a current widespread outage or restoration date.^1^ ^2^

Follow up on the existing ticket

1. Locate the ticket number in the original confirmation email or support history.
2. Go to Microsoft Customer Support and sign in with the same account used to open the case.^3^
3. Select Get help, enter “follow up on existing Office Agent support ticket”, and choose Contact Support when offered.
4. Give the agent:
   • Existing case number
   • Approximate date Office Agent stopped responding
   • Confirmation that both creating and running workflows fail
   • Browser and operating system
   • Any error text, screenshots, and timestamps
5. Ask for the case to be reopened or escalated because the promised follow-up did not occur and the interruption has continued for several weeks.

Microsoft Learn Q&A is a public community forum and cannot access the ticket, arrange a callback, or contact you privately.

If this is a work or school account

Ask a Microsoft 365 administrator to check:

Microsoft 365 admin center → Health → Service health

Open any relevant Copilot, Microsoft 365, or Office-on-the-web incident to see its status and Microsoft’s updates. If nothing matches, select Report an issue so Microsoft can correlate the tenant’s report with reports from other organizations.^4^

The administrator should also review Copilot → Settings → View all → Copilot Frontier and confirm that the affected account remains included in All users or Specific users and groups. Frontier access is controlled there, and configuration changes can take up to three hours to appear.^5^

Do not post the ticket number, account address, screenshots containing personal information, or tenant identifiers publicly.

---

References

1. Frequently Asked Questions about Office Agent
2. What is Frontier? | Microsoft Support
3. Contact Microsoft customer support | Microsoft Support
4. How to check Microsoft 365 service health
5. Get started with the Microsoft Frontier Program

Answer 2

• What happens when you try to use Office Agent? Office Agent fails to complete any task.
• Do you receive an error message, or does the agent stop responding? Both see below
  Server busy. Please try again later. Office Agent encountered a temporary error. Please try again. If the problem persists, send feedback ¢ Retry
• Are you using a personal Microsoft account or a work or school account? Using a Family account.
• Which browser, app, and operating system are affected? Using Edge browser and Windows 11
• When did the issue begin? Three weeks ago

Answer 3

• What happens when you try to use Office Agent? Office Agent does not complete tasks of any kind.
• Do you receive an error message, or does the agent stop responding? Both, and now Office does not launch. I can only access via my Favorites in Edge.

• Are you using a personal Microsoft account or a work or school account? I am using a personal Family account.
• Which browser, app, and operating system are affected? Microsoft Edge, Windows 11
• When did the issue begin? Three weeks ago

Answer 4

Hi Steve Chavez,

I understand how disruptive it can be when Office Agent is not working as expected. However, the description does not yet identify the specific behavior you are experiencing, so it is not possible to determine whether this is a known issue or provide an estimated resolution time.

Office Agent is still a preview feature being rolled out gradually through Frontier for eligible Microsoft 365 plans, markets, and languages. During a preview rollout, availability and behavior may change, and Microsoft has not provided one general resolution date that would apply to every Office Agent issue.

Could you clarify:

• What happens when you try to use Office Agent?
• Do you receive an error message, or does the agent stop responding?
• Are you using a personal Microsoft account or a work or school account?
• Which browser, app, and operating system are affected?
• When did the issue begin?

If possible, include a screenshot with any email address, case number, tenant information, or other personal details removed.

Please note that this is a user-to-user support forum. Community moderators and contributors, including external Microsoft staff, cannot access Office Agent’s back-end systems, investigate an individual account, or confirm Microsoft’s internal repair schedule. My role here is to help narrow down the issue, suggest relevant troubleshooting steps, and direct you to the appropriate support channel when necessary.

I realize this may not provide the timeline you were hoping for, but the details above will help determine whether the problem is related to the preview rollout, the account, or a specific Office Agent function. Thank you so much for your understanding.     

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.