adding device to windows 11 pc

Question

I can not add my android phone on my devices.It is a a galexy A13 .The screen shows devices but not my phone.

Answer 1

Hi, @James Broughton

Mobile devices cannot currently be manually added to your Microsoft account. Microsoft confirms this limitation on its support page with the message: "Sorry, Android devices cannot be added at this time."

Reference: https://support.microsoft.com/en-us/accounts-billing/manage/manage-devices-used-with-your-microsoft-account#tabpanel_1_android

This is a Microsoft limitation, not an issue with your Samsung Galaxy A13.

Should you need further information please let me know.

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Click "Add comment" to let me know.

Thanks!

Answer 2

Add the Galaxy A13 from Phone Link → Settings → Devices → Add new device, then pair it through Samsung’s Link to Windows app using the QR code rather than waiting for it to appear automatically.

Pair the Galaxy A13

1. Connect the PC and phone to the same Wi-Fi network and keep both devices nearby.
2. On the Galaxy A13, open Settings → Advanced features → Link to Windows.
   • If that option is unavailable, install or open Link to Windows from the Google Play Store.
3. Sign in with the same personal Microsoft account used by Phone Link on the PC. Phone Link does not support work/school accounts or multiple Android profiles.^1^
4. On the Windows 11 PC, open Phone Link → Settings → Devices → Add new device → Android.
5. Select I have the Link to Windows app ready, then Pair with QR code.
6. On the phone, select Link your phone and PC → Continue, allow camera access, and scan the QR code displayed on the PC.
7. Approve the requested permissions on the phone. After setup finishes, the Galaxy A13 should appear under Phone Link → Settings → Devices.^1^

If scanning is unavailable, select Pair manually on the PC and enter the displayed code on the phone.

If the phone still does not appear

Check these items in order:

• Accounts: In Phone Link, check the signed-in Microsoft account. On the Samsung phone, open Settings → Advanced features → Link to Windows and check the account there. Both must match.^2^
• Updates:
  • PC: Phone Link → Settings → About → Updates
  • Phone: Link to Windows → Settings → Check for updates
• Connectivity: Keep both devices online and on the same trusted Wi-Fi network. Turn off Battery Saver temporarily during pairing.^3^
• Permissions: On the phone, open Settings → Apps → Link to Windows and allow camera, notifications, and the other requested permissions.

Remove a stale link and pair again

If the Galaxy A13 was previously connected or appears on the phone but not the PC:

1. On the phone, open Link to Windows.
2. Select the Microsoft account under Linked Account.
3. Open Account Settings → Sign out and unlink account → Unlink.
4. Return to the PC and use Phone Link → Settings → Devices → Add new device.
5. Complete QR-code pairing again.^3^

If pairing still will not start, close and reopen Phone Link. As a final app-level repair, search for Phone Link from Start, right-click it, choose App settings, and select Reset; this clears Phone Link’s local app data, so the phone must be paired again.^4^

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References

1. Android
2. Frequently asked questions about the Phone Link | Microsoft Support
3. Troubleshooting the Phone Link | Microsoft Support
4. Link to Windows & Phone Link are not communicating - Microsoft Q&A