Parent or guardian loop

Calvin Speer 0 Reputation points
2026-11-09T21:15:52.2133333+00:00

I am stuck in the parent/guardian loop. No suggestions have worked. We have hit the irritated stage.

There is not a button to get the chat support.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vikki-T 13,685 Reputation points Microsoft External Staff Moderator
    2026-11-10T08:06:18.34+00:00

    Hi Calvin Speer,

    I understand how frustrating this must be, especially after you have already followed several suggestions and are still being redirected through the same parent or guardian consent process.

    The existing answer covers the standard consent and birth-date procedures in detail. To help narrow down why those steps are not working in your case, could you confirm:

    • Whether the affected account belongs to an adult or someone below the statutory age in your country or region.
    • The exact page or Microsoft service where the loop occurs.
    • The full message displayed immediately before you are redirected.
    • Whether the affected account appears when the adult account opens the Manage child accounts page.

    If the account is not listed there, the consent may have been granted by a different adult Microsoft account. Microsoft only allows the account that originally provided consent to manage or remove it, even if another account is currently a family organizer.

    Regarding the missing chat button, support options can vary depending on the selected product, issue, region, time, and whether you are signed in. Please open Contact Microsoft Support, enter “stuck in a parent or guardian consent loop,” select Get Help, and then choose Contact Support if it appears. If you cannot sign in with the affected account, you may sign in with another personal Microsoft account and explain clearly which account is experiencing the consent loop.

    Please note that this is a user-to-user support forum, so contributors cannot view or change the account’s consent status from the back end. Also, please do not post email addresses, dates of birth, verification codes, or other private account information publicly. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-09T21:18:56.25+00:00

    The supported fix is to complete the consent prompt with a different adult personal Microsoft account, then use that adult account to correct the birthdate on the account being misclassified as a child.^1^

    Correct the account classification

    Entering the username and password of the locked account again as the “parent” returns you to the same loop. Instead:

    1. Go to https://login.live.com and sign in with the affected account to trigger the consent request.
    2. Select I’m a parent or guardian.
    3. When asked for the adult/guardian account, sign in with a different adult personal Microsoft account.
      • If none is available, create a temporary personal Microsoft account from that sign-in screen.
      • Its birthdate must classify it as an adult: at least 18, or 19 in Canada.
    4. On the consent form, select Yes, I agree.
    5. Select Family Safety to complete the process.
    6. While signed in with that adult account, open https://account.live.com/mykids.aspx.
    7. Find the affected account, select Edit this child’s personal info, and correct its date of birth.^1^

    If consent had previously been granted, use the same adult account that originally granted it at the Manage child accounts page. Another family organizer cannot necessarily edit the information: Microsoft permits only the account that originally granted consent to manage that consent.^2^

    If the account is not listed

    If the affected account does not appear at https://account.live.com/mykids.aspx, consent was probably granted by another adult account or under different Microsoft credentials. Recover and use that original adult account; otherwise, proceed to support.^2^

    Get chat support when no chat button appears

    Chat is not displayed as a permanent button. Microsoft routes contact options after the issue and product are selected, and chat availability depends on the product, scenario, subscription, and operating hours.^3^

    On Windows:

    1. Open Start, search for Get Help, and launch the app.
    2. Enter: Adult personal Microsoft account incorrectly requires parent or guardian consent.
    3. Continue through the suggested results.
    4. Select Contact Support when offered.
    5. Choose Microsoft account or Microsoft 365 and Office, select the closest account/sign-in category, and select Confirm.
    6. Choose Chat with a support agent in your web browser or request a callback.

    If the affected account cannot sign in, use another working personal Microsoft account for the support request. If chat is absent after Confirm, it is not currently available for that combination of issue and time; use the callback option or retry during support hours.^3^

    Support can guide the consent process, but agents cannot directly change account details or send password-reset links.^4^

    References

    1. How to change a birth date on a Microsoft account | Microsoft Support
    2. Managing parental consent | Microsoft Support
    3. Get Help for Microsoft personal account users | Microsoft Support
    4. Contact Microsoft customer support | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.