New Windows 10 Install leads to repeat BSOD [ntoskrnl.exe error]

Question

Hi everyone,

I have been having some issues with an old computer that I would like some help with. The computer has a fresh install of Windows 10 Home (64-bit) and repeatedly crashes to a BSOD within an hour.

Some background on the computer:

This is an old Lenovo IdeaCentre k330 (~11 years old) that has been an old faithful computer which I've only ever had to upgrade the GPU for. This computer has literally handled anything and everything I've thrown at it without a single crash or problem. I've upgraded to a new PC and gave this one to my girlfriend because it still works very well.

Here's where the problems begin. I took my old SSD out of this new computer and installed a new SSD for my GF, and then did a fresh install of Windows 10 Home. It worked as expected for a while but then gave me a BSOD citing an ntoskrnl.exe error.

I've parsed through several different forums, all of which have different solutions and none that work for me. I've checked the RAM, rewired all the internals, did another fresh install of Windows 10, tried changing power settings, updated Windows, etc. Nothing seems to work and I've come to a wall.

Here is a link to the .dmp files: https://drive.google.com/drive/folders/1VEeB3QpzZOy3uHRyHmN4-2j-S9vp9Mjr?usp=sharing

Some more info about the PC:

The machine is an old Lenovo IdeaCentre K330
CPU: Intel i7-2600
Motherboard: Custom Lenovo board, bios rev: 1.0
RAM: 12 GB
PSU: Corsair cx500M
GPU: Nvidia GTX 970
SSD: Samsung Evo 860 1TB

For whatever reason, the CPU usage percent is ALWAYS at 100%, even if there's nothing by task manager running. It also says the power usage is very high. The issue can't be malware as it is a brand new SSD, with a fresh install of windows. (See attached pic for more info).

Something else to note is that the machine still crashes on Safe Mode! This made me think it could be a hardware error or a problem tied to Windows 10 itself.

As I've said before, this computer has been with me for years and has never once crashed. I even played Resident Evil 2 Remake and Resident Evil 7 at max settings the week before I moved PCs.

We really want to get this computer back running and it's really important to me. Any and all help is appreciated!!

Task Manager CPU Usage

Answer 1

A final update for everyone:

Downgrading to Windows 8.1 has fixed all the problems with the computer. It has not crashed once and the CPU/Power Levels are normal.

I don't know if this is an issue Windows 10 could/should fix, but if anyone else has this problem, try downgrading.

Answer 2

My bugcheck analysis on a Asus ET2700I new Windows 10 install.

My analysis is almost exactly the same in all parms except Arg2 Bugcheck P2 and the process name is "System"

Let me know if you find out anything! I have been trying a variety of different things for 3 days.

Answer 3

@Vern LeBlanc @walrusPanda00 @metacreo

Hey guys, I have the same problem and have posted a summary of what we know so far over at the Windows forum: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-kmodeexceptionnothandled-in/0a8ff6d6-871b-4576-af49-e1ce2229a387

I hope this draws more attention over there. Please join in on the conversation if you have anything to add.

I can confirm that downgrading to Windows 10, Version 1909 seems to solve the problem - but that version will not receive any updates after May 11, 2021, so this solution is temporary at best.

Answer 4

Lenovo said Windows 10 isn't even supported by the Ideacentre K330. I doubt Microsoft will fix the problem.

Answer 5

It is BIOS problem. You have to flash from version DKJY15AUS to DKKT23AUS. After BIOS update, CPU frequency in Task Manager will be OK, and there is no BSOD.

Unfortunately Lenovo delete newer version. So you have to download:

-BIN file: https://www.elektroda.pl/rtvforum/topic3528062.html
-Aptio 4 AMI Firmware Update Utility: https://www.ami.com/products/firmware-tools-and-utilities/bios-uefi-utilities/

You have to flash it on Windows 8.0 or older.